Joel Rivera

Director of Human Resources at Customer 1st Performance

Based in Winter Springs, United States

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Seniority

Director

Department

Human Resources

Location

Winter Springs

Industry

Professional Training and Coaching

Company size

2

Contact information

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Email

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j•••••••@customer1stperformance.com

Phone

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Background

About Joel Rivera

Senior Human Resources Professional with experience in Employee Relations, Compensation and Benefits Planning, Talent Management, Organizational Development and Vendor Management - Bilingual Implementing Process Improvements/Diplomatic Change Agent/Reducing Employee Turnover Conducting Needs Assessments/Strategic Workforce Planning/Financial & Business Acumen in Various and Diverse Industries Accomplished Executive with Strategic, Operational and Administrative expertise. Demonstrated effectiveness through accelerated growth and strategic partnerships for Customer 1st Performance, The Results Company, St Petersburg Times, Hearst Corporation, National Education Association, Potomac Electric Power. • Designed and administered proactive programs, procedures and plans related to employee Investigated formal employee complaints and recommended the company’s response to the employees. Conducted several highly sensitive and confidential investigations. Resolved all legal and EEOC issues directed at the company. Dramatically reducing litigation expenses and exposure. • Develop action plan and make recommendations for converting employees to independent contractors. Resulted in the Board of Directors approving a $1.8 million transition proposal for a net estimated 5 year saving of $11 million. • Produced the first internal corporate-wide compensation study. Lead a team of consultants and employees to conduct an audit of company’s pay program effectiveness/efficiency for $90 million payroll budget. Reclassified over 300 positions, established new grade structure, introduced new job pricing method and pay for performance model. Developed training materials and presented new compensation program company-wide. Trained 80 Senior Managers on new program and strategy. Specialties: Human Resource Business Strategy, Health & Wellness Programs, Compensation & Benefits, Performance Management, Workforce Planning and Reductions, Recruitment & Retention, Merger & Acquisition Integration, Budget Management & Containment, Training & Development, Multi-Site Operations Management, Employee Relations, Organizational Development, Talent Management, Vendor Management

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