Joewanda Parks

Background

About Joewanda Parks

I have an Associate of Arts and Sciences degree in Health Information Science from Columbia Southern University, which equipped me with the knowledge and skills to handle complex customer inquiries and issues in the healthcare and business sector. I have over eight years of experience in call center management, having worked as a Customer Service Supervisor at TotalMed, Inc. and a Call Center Supervisor at SaviLinx. I have demonstrated rapid professional growth, adaptability, and leadership skills, as well as enhanced team performance, reduced staff turnover, and improved quality compliance and department efficiency. I am passionate about providing excellent customer service and supporting my team members to achieve their goals. As a Customer Service Manager at Alight Solutions, I led a team dedicated to optimizing customer service operations and enhancing customer satisfaction. I achieved and maintained a high call connect rate, provided technical guidance and help desk support, and delivered multi-channel client support. I also implemented system process improvements that contributed to more efficient customer service workflows and coordinated healthcare insurance agent appointments.