John Glen
Application Support Officer at Midlothian Council
Based in Edinburgh, United Kingdom
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Seniority
Staff
Department
Information Technology
Location
Edinburgh
Industry
Government Administration
Company size
1.5K
Contact information
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j•••••••@midlothian.gov.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About John Glen
Experienced Application Support Analyst with 20+ years of success in Service Desk, Application Support and Incident Management roles across Fintech, Software and Enterprise environments. I'm passionate about delivering high-quality customer support and driving continuous service improvement.Throughout my career at Fanduel, Dayshape, IFS and Lloyds TSB, I've supported a wide range of applications and infrastructure. My technical strengths include:Incident & Problem ManagementSQL and Oracle database diagnosticsAzure Monitoring and AlertsFreshdesk, IFS assyst, JIRA and ConfluenceApplication server support(JBoss\Wildfly)Adherence to SLA's
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