John Pappas
Teacher at The Knowledge Academy
Based in Frederick, United States
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Seniority
Staff
Department
Education
Location
Frederick
Industry
Professional Training and Coaching
Company size
1.9K
Contact information
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j•••••••@theknowledgeacademy.com
Phone
5 credits+1 ••• •••• ••••
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Background
About John Pappas
I am a manager with experience in Program, Project, Operations, and IT Service Management. I am also an accredited teacher ITSM concepts (ITIL v4, ISO Internal Auditor). My engagements have a record of delivering services with increased effectiveness, efficiency, and sustained performance during my tenure. I am a proven leader and possess the following skills- Program Management - Project Management - Customer Advocacy - Service Catalog/Portfolio Management - Budget management - SDO and Operations Management - Telco management - ITIL Compliance - SOX Compliance - Project Analysis - Technical/Professional Writing - Resource Analysis & Coordination I hold the following certifications/certificates: Project Management Institute – Project Management Professional #1671616 ITIL v3 Foundations ITIL v3 Intermediate – Release, Control & Validation ITIL v3 Intermediate – Planning, Protection, & Optimization #02298056-01-B2Q8 ITIL v3 - 2011 – Operational Support & Analysis #319593.20265456 ITIL v3 – 2011 – Service Offerings & Agreements #319593.20289009 ITIL v3 - 2011 - Managing Across the Lifecycle #319593.20308190 ITIL v3 - 2011 - ITIL Expert Certificate in IT Management # 319593.20308191 ISO/IEC Foundations ISO/IEC Internal Auditor (BSI # 7287247-67543) Microsoft Certified Professional CompTia A+ G.W. University/ESI International - Project Management Certificate
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