John Souza

Background

About John Souza

15+ years of customer service experience, including over 5+ years of inside sales experience • Mailroom Experience • Previous Employers: Public Consulting Group, Forrest Solutions, Harvard Medical School, Tufts Health Plan, Kettle Cuisine, Canon Business Services, Clarivate Analytics/Compumark, E.A. Colangeli Construction Inc, Williams Lea Tag, Sage, TD Bank North, Williams Lea, Genworth Financial, Radius Bank. • Education: Bachelor of Science • Computer Skills: Highly proficient with Microsoft Office, Aderant, Net Docs,Excel, Outlook, Salesforce, SAP, and Goldmine • Design Coding • Handled a high volume of inbound and outbound calls • Provided product information to potential customers and responded to customer inquiries • Experienced in navigating between different computer programs and screens to obtain and verify information • Verified and updated customer accounts daily in secure database • Front Desk Office Receptionist • Data Entry and File Management • Records Keeping • Document Preparing, Scanning and creating in Adobe and Adobe Pro • Ability to Preform Small to Mid-Volume Copying and Printing on a Xerox, Canon, Ricoh and Konica Minolta Copier Machine. • Performed Order Entry • Cross Referencing • Mailroom and Mail Fulfilment on Pitney Bowes Self Inserter and Quadient Postage Machine • Data Base Management • Preformed Quality Control • Analyses and maintains various customer problems and creates resolutions in established turnaround times. Skills Excel, Microsoft Office, Outlook, SAP, Salesforce, Data Base Management, Document Scanning and Preparing, File Management, Data Entry, Design Coding, Cross Referencing, Mailroom Operations, Front Desk Reception including small to Mid-Volume Copying on a Xerox machine.