Jonathan Caten
Escalation Manager at Dell Technologies
Based in Boston, United States
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Seniority
Manager
Department
Operations
Location
Boston
Industry
Computer Hardware Manufacturing
Company size
136K
Contact information
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j•••••••@dell.com
Phone
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Background
About Jonathan Caten
Extensive IT work experience, specializing in customer service, troubleshooting complex customer issues, analysis, systems administration, deployment of workarounds, and testing technical solutions. Demonstrated success defining operational standards and technical processes that drive quality and organizational efficiency. Proven track record of motivating others towards action by mentoring new employees and training junior engineers. Key Competencies: Customer Service, Technical Support, Team Leadership, Issue Replication, Customer Issue Management, Escalation Management, WMWare, Virtualization, Testing
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