Jonathan Ng

Background

About Jonathan Ng

With over 12 years of experience in enterprise B2B SaaS, I’ve had the privilege of co-founding and scaling Customer Success and Operations teams for organizations from Series A to $100M ARR. As a two-time founding CS lead, I’ve worked alongside top brands like AT & T, Samsung, and Microsoft, helping them navigate the complexities of AI and Machine Learning adoption. Today, I bring that startup mindset to a $1B+ public company. I'm deeply passionate about driving customer success through data-driven insights and building strong, collaborative teams. My approach is always hands-on and focused on fostering long-term, meaningful relationships. Outside of work, you’ll find me outdoors - whether it's fly fishing, camping with my family, or capturing moments through videography. I also love traveling, especially when it involves exploring new cuisines!