Jonathan Pinto
Director - Customer Success at Firstsource
Based in United Kingdom
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Seniority
Director
Department
Customer/Client Service
Location
United Kingdom
Industry
Outsourcing and Offshoring Consulting
Company size
23K
Contact information
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j•••••••@firstsource.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Jonathan Pinto
Jonathan Pinto is a product management specialist, with 9+ years experience in deploying digital solutions for enterprises across the globe. Over 17 years of total experience in Operational Management & Business Transformation, Jonathan has established partnerships with leading providers worldwide in conversational commerce & has helped boost sales, transform customer experience & provide meaningful insights. His experience in Sales, Customer Service, Operational Excellence, Product marketing & Online Marketing have delivered outstanding ROI for Firstsource customers & solidified leading Software as key e commerce sales and customer support tools. Jonathan's approach on improving user experience keeps sales, marketing & product strategy customer centric. Jonathan's operational experience includes managing contact center operations across voice, email web chat and self serve for leading organisations in the BFSI, Telecom & Media & Online Retail sectors.
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