Jose Medrano
Bilingual Team Manager at Tp
Based in Pleasant Grove, United States
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Seniority
Manager
Department
Operations
Location
Pleasant Grove
Industry
Outsourcing and Offshoring Consulting
Company size
213K
Contact information
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j•••••••@teleperformance.com
Phone
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Background
About Jose Medrano
I am a detail-oriented team manager with the ability to translate for my team the processes for speaking to our Spanish customers. I am the head supervisor of our team of 8 and have been the bilingual team manager for years. I have built the Spanish team as well helped create an incentive that would encourage our Spanish agents to improve. Working side by side with the company’s client, I have helped build protocols for the auto loan department. With a new line of business, I helped translate documents to make sure that the Spanish customers have the same access as the English customers.
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