Julio Roca
Itsm Senior Analyst at Newrest
Based in Valparaíso, Chile
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Seniority
Staff
Department
Other
Location
Valparaíso
Industry
Food and Beverage Services
Company size
13K
Contact information
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j•••••••@newrest.eu
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Background
About Julio Roca
Seasoned IT professional with a knack for turning complexity into clarity, I bring a wealth of experience in IT service management (ITSM), project execution, and process innovation. As the author of Plain and Simple, ITSM Basics (available on Amazon), I’ve distilled frameworks, methodologies, and cutting-edge practices into actionable insights, empowering teams and organizations to thrive. My strengths lie in designing and delivering end-to-end solutions—streamlining operations, enhancing security, and aligning technology with business goals. Certified in ISO ISO 27001, and ITIL v3, I excel at managing diverse stakeholders, optimizing workflows, and driving results under pressure. Whether it’s implementing robust systems or shaping strategic outcomes, I’m dedicated to building efficient, secure IT ecosystems that make an impact.
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