Justar Ntawa
Guest Relations Representative at Cheli & Peacock Safaris
Based in Nairobi County, Kenya
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Seniority
Staff
Department
Customer/Client Service
Location
Nairobi County
Industry
Travel Arrangements
Company size
125
Contact information
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j•••••••@chelipeacock.com
Phone
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Background
About Justar Ntawa
Customer Experience is a key element I focus on when delivering exceptional guest experiences. As a Guest Relations Representative, I leverage my expertise in customer service management, communication, Customer Experience, and proficiency in the German language. My educational background has played a crucial role in providing guests with a seamless combination of linguistic skills and cultural understanding, ensuring a personalized and memorable journey. My value extends beyond direct interactions with guests. I actively gather customer feedback through surveys and in-person interviews, which has been instrumental in identifying opportunities for improvement and addressing pain points. Through my commitment to excellence and collaboration, I have consistently enhanced guest satisfaction and contributed to maintaining our reputation as a leading safari operator.
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