Kailey MacLeod

Background

About Kailey MacLeod

I am presently employed as a Probation and Parole Administrative Support Clerk at the Orillia Probation and Parole Office. Within this role and other past roles, I have proven that I can provide valuable administrative support. I believe I can offer insight and an innovative approach to problem solving and have the attention to detail required to interpret, maintain, and compile payroll and benefit records in a fast-paced, work environment. With over 12 years of administrative experience in both the public and private sector I have been directly responsible for obtaining and verifying a variety of information to maintain up-to-date and accurate records. I am dedicated to exceeding standards for customer service while receiving clients, answering telephone inquires, and directing callers and visitors appropriately. In my current role I execute sound judgement and accuracy while entering Legal Orders, Pre-Sentence and Pre-Parole Reports, drafting Enforcement Packages and maintaining both electronic and hardcopy files. I have completed the Canadian Payroll Association’s; Payroll Compliance Legislation, and Payroll Fundamentals 1 & 2 courses. SKILLS: Technical Skills: MS Word, Excel (Pivot tables, Lookups, Solver), PowerPoint, Google Drive, Offender Tracking Information System (OTIS), Integrated Court Offence Network (ICON) Adaptable and flexible to working in high-paced critical working environments Knowledge of public sector administration, legislation and regulations Maintains professionalism when interacting with individuals under duress, obtaining crucial information to solve problems Proficient in preparing, editing and verifying a multitude of documents including, but not limited to, memoranda’s, letters, reports and legal documents Capable of communicating all aspects of individual pay requirements to various stakeholders. Proficient in locating, selecting, and documenting information for various audiences using appropriate techniques with a high attention to detail Greets clients and visitors promptly and courteously establishing strong customer relationships Identifies urgent vs. nonurgent matters, shifting priorities accordingly Recognizes when to refer matters to appropriate personal Discreet while presenting and discussing information of an extremely confidential nature