Karol Deja

Background

About Karol Deja

Hey I’m Karol! I am an experienced customer support specialist with a strong background in delivering excellent service to both players and business clients. I quickly and effectively resolve inquiries, identify and troubleshoot issues, and am proficient in using various CRM tools such as Helpshift, Zendesk, and Salesforce. I also collaborate efficiently with internal and external teams to overcome project-related obstacles and ensure smooth workflow. Additionally, I provide developers with feedback and detailed issue reports while ensuring that all stakeholders remain satisfied. I am an expert in the game and project I support, ensuring that players receive accurate answers to their questions, and KPIs are delivered. I have a deep understanding of game mechanics and extensive knowledge of the gaming industry, as I stay up to date with all new releases. Always eager to learn and grow, I am confident that I can bring significant value to any team.