Keith Keira Dohm

Background

About Keith Keira Dohm

I'm a dedicated and adaptable Technical Support Specialist with a solid foundation in ITtroubleshooting, system administration, and cybersecurity. Backed by a Technology SupportProfessional Certificate from BCIT and multiple CompTIA certifications—including A+, Network+,Security+, Linux+, and Server+—I bring both theoretical knowledge and real-world experience toevery support challenge I take on.I thrive in fast-paced environments where quick thinking, problem-solving, and clearcommunication are key. From resolving desktop issues and configuring networks to managingActive Directory and maintaining POS systems, I’ve consistently helped end-users get back toproductivity with minimal downtime. I’m also experienced with ticketing systems like Zendeskand Jira, and I'm confident working across both Windows and Linux environments.One of my proudest contributions has been streamlining internal documentation and providingpeer training—enhancing team workflows and empowering others to work more efficiently.Whether it’s deploying system images, supporting cybersecurity protocols, or managing IT assets, Ibring attention to detail and a proactive mindset to every task.I’m now looking to join an innovative team where I can continue growing my skill set, take on newtechnical challenges, and make a real impact through reliable, user-focused IT support.