Ken Leung

Background

About Ken Leung

Platform Infrastructure Turnaround - Streamlined Tipping Point's expenditure approval process across functional areas with an integrated Docusign and Salesforce workflow solution. Designed and deployed a customized approval and spend tracking system worth ~$650K. Wait times between approvals were reduced by ~80% and saved the organization human hrs/yr- Rebuilt a legacy RevOps platform to one built on Salesforce Lightning. Implementation of this platform relieved 80% of processing time for revenue transactions less than Pony in the West"- Aligned executive team and staff on an execution plan within 7 hours of Tipping Point’s commitment to the 2017 North Bay Fire Relief. Delivered an integrated payment channel within 24 hours; days before our partners Salesforce.org and Twilio did so- Led development of a new payment processing platform built on Stripe, Form Assembly and Salesforce. Platform enabled Tipping Point to customize and deploy audience-specific payment channels within 6 hours before any appeal or major event. Cross-Functional Stakeholder Leadership - Architect of six end-to-end CRM/ERP implementations. Led discovery, prototyping and delivery for tooling for a 15 organizations with multiple stakeholders across each firm. Two time speaker on process automation at Dreamforce. Proud Parent of Morris and Penguin - 85 and 50 Pound Canine Ruffians and Best Buddies