Kenneth Parker

Background

About Kenneth Parker

I’m a Customer Success Leader with 20+ years of experience driving digital transformation, operational excellence, and customer value across energy, manufacturing, and technology. I help organizations build customer success functions that scale—whether guiding global enterprises at AVEVA or supporting early-stage startups through the Founder Institute and fractional CS leadership.At AVEVA, I manage success relationships with strategic, enterprise, and global accounts in petrochemicals, pharmaceuticals, power generation & distribution, natural gas, and food & beverage. I act as a trusted advisor to CIOs, COOs, and operations leaders—aligning outcomes with adoption, running success plans and QBRs, and influencing product direction through real-world insights.What sets me apart is experience on both sides of the table. I was once the customer—leading digitization at Braskem North America and managing $12M+ automation projects at DuPont and GenOn. That operator background enables me to bridge technical complexity and business value, ensuring success strategies resonate with engineers, operators, and executives alike.As Director at the Founder Institute New York, one of the world’s largest pre-seed accelerators, I mentor founders globally in climate tech, industrial IoT, advanced manufacturing, and digital infrastructure. I’ve worked with: • A climate tech startup optimizing renewable energy grids in Europe • An industrial IoT venture in Latin America enabling predictive maintenance • A manufacturing analytics platform in Asia reducing downtime and energy use • Global founders in digital health, SaaS, and future-of-work solutionsThis keeps me embedded in the global startup ecosystem, reinforcing my ability to apply customer success principles in fast-moving, resource-constrained environments.Through my fractional CS leadership model, I help startups and scaleups worldwide: • Build their first CS functions from scratch • Create playbooks for adoption, retention & expansion • Deliver executive-level engagement and ROI storytelling • Align product, sales, and CS for sustainable growth • Prepare systems and metrics for Series A–C scale-upBeyond my professional work, I serve on nonprofit and educational boards (Chair of Finance, Philadelphia Montessori Charter School; Villanova EMBA Alumni Board), bringing the same focus on strategy, impact, and sustainability to community leadership.