Verified recordOutsourcing and Offshoring Consulting

Kesiya John

Customer Service Representative (Manager) at Io Solutions Contact Center

Based in Canada

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Seniority

Manager

Department

Customer/Client Service

Location

Canada

Industry

Outsourcing and Offshoring Consulting

Company size

867

Contact information

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k•••••••@iosolutions.ca

Phone

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Background

About Kesiya John

Customer Service Supervisor | Travel Management Professional | TICO Certified As a Customer Service Supervisor at IO Solutions, I lead and support a high-performing team to ensure exceptional client interactions and service excellence. With extensive experience in customer service, travel management, and call traffic operations, I specialize in team leadership, process optimization, and customer satisfaction. Key Expertise: Team supervision & performance management Customer service & high-volume call handling Travel reservations & airline bookings (TICO Certified) Business continuity & disaster recovery planning Strong communication & problem-solving skills Career Journey: Supervisor – IO Solutions (Current) Customer Ambassador – AIRMILES, Bank of Montreal (BMO) Travel Management Specialist – Farevia Assistant Teacher – Scholars of PickeringI am passionate about empowering teams, optimizing processes, and delivering outstanding customer experiences. Open to networking and connecting with professionals in customer service, travel, and leadership roles. Let’s connect and collaborate!

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