Kimberly Edwards

Background

About Kimberly Edwards

I excel with planning, organizing and executing high volumes of programs and activities with attention to detail, delivering quality services to all customers – clients and internal. I find opportunities to improve process efficiency and quality. I am passionate about customer service; I thrive on challenges and make a significant contribution in everything I undertake. I have twenty plus years of client service and operational improvement experience in senior positions across various industries – financial services, learning & development, hospitality. Selected Achievements • Problem Solver – Created project scheduling process that identified priorities, load balanced, and ensured all project tasks were completed timely and without error for the workload of 20 – 30 client projects running simultaneously. • Process Improvement – Replaced manual processes, embedded controls and used systems, resulting in increased quality, efficiency, and resiliency. • Innovator – Proposal submitted to company’s global ‘Innovation Lab’ chosen for development. employees, 300 ideas submitted, 13 chosen. • Customer Centered – Redesigned client experience and strengthened key attribute— “easy to do business with”; client accolades of ‘high quality service’ conveyed to senior management.