Kit Leong

Background

About Kit Leong

I am a highly experienced business analyst with a wholistic approach. I excel at identifying real-world business-focused solutions that are driven by effective Customer Relationship Management (CRM) systems. I have been particularly successful at implementing numerous projects, conducting and facilitating business requirements gathering workshops and identifying key requirements while challenging existing business processes. I combine a well-informed and highly analytical approach with a depth and breadth of IT industry experience across the full customer experience life cycle including functional implementation, business and systems analysis, project team leadership and project, commercial and bid management. I have travelled for work extensively, gaining a truly global multi-cultural perspective on the industry and working with a diverse array of people from all walks of life. My key attributes include passion, adaptability and attention to detail and quality.My primary background was in CRM and Supply Chain, and have been involved in many implementation of these solutions as a consultant. This experience has spanned several industries including aviation, education, financial services, telco, manufacturing and distribution. I've held project management roles that is enhanced by my hands on implementation experiences and is PMP certified. My latest work experience subsequently evolved into the bid and commercial management space. Bringing my real life project implementation experience, this has enabled me to deliver compelling bids and contracts with realistic delivery and commercial outcomes. A significant part of my exposure also included working closely with developers to create early adopter materials, training curriculum and deliveries. I have also presented in conferences and conducted product demonstrations. As such I have been able to effectively engage with customers and various stakeholders in a credible and professional manner. Outside of work, I enjoy a good cardio workout at the gym, looking for good authentic food in the area and visiting foreign countries to experience their food and cultures. I enjoy a good long walk in a park and hopefully find a great cafe afterwards!As of Jan 2025, I have left the corporate marketplace. Not retired but re-purpose to serve the community at a local church in pastoral work.