Kris Connolly

Background

About Kris Connolly

Experienced Rail Operations and Customer Service Professional | Acting Supervisor | Health & Safety Representative | Fare Compliance | Passenger Experience. I am a dedicated rail professional with extensive experience in railway operations, customer service, and frontline leadership. My career has spanned a variety of operational roles across the rail network, underpinned by a strong focus on safety, efficiency, and exceptional passenger experience. Key Roles & Experience: Acting Supervisor – Managing staff rosters, leading and mentoring frontline teams, and ensuring a customer friendly experience. I also coordinate with internal stakeholders and liaise with inter-agency departments (such as Gardaí, emergency services, and transport authorities) to uphold safety, security, and operational continuity. Health & Safety Representative - Promoting a culture of safety across the network, conducting risk assessments, addressing hazards, and ensuring compliance with all health and safety regulations. Station Operator & Relief Station Controller – Managing station duties, including announcements, incident response, and the smooth operation of train services. Ticket Booking Office & Ticket Inspector – Selling tickets, resolving fare issues, enforcing fare compliance, and assisting with complex travel queries to enhance the overall passenger journey. Skills & Expertise: Operational leadership and team coordination. Liaison with multi-agency and internal departments. Health and safety compliance and risk mitigation. Customer service and conflict resolution Fare structure knowledge and ticketing systems. Emergency response and incident handling. I am passionate about the railway industry and committed to delivering safe, reliable, and customer-focused services. My combination of frontline experience and supervisory responsibility enables me to contribute meaningfully to both day-to-day operations and long-term service improvements.