Kumar Anshul
Associate Director Customer Success at Itilite
Based in Bengaluru, India
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Seniority
Director
Department
Customer/Client Service
Location
Bengaluru
Industry
Technology; Information and Internet
Company size
456
Contact information
Reveal Kumar's email and phone
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k•••••••@itilite.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Kumar Anshul
My expertise is in scaling enterprise accounts to their full potential, achieving a significant reduction in churn and setting new benchmarks for KPIs. Spearheading customer success initiatives, I have led a significant increase in adoption and boost in renewals. My role involves strategic engagement and cross-functional collaboration to enhance client satisfaction, which has resulted in a notable increase in our Net Promoter Score. As part of our efforts, I've honed processes and trained executives, improving team efficiency and contributing to a 40% increase in revenue from key accounts.
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