Lacey Stone

Background

About Lacey Stone

I’m a Renewals Manager with over a decade of experience leading contract negotiations, managing SaaS renewals, and protecting ARR. My focus is on creating renewal strategies that strengthen customer retention, reduce churn, and open the door to expansion opportunities. I thrive at the center of the customer lifecycle, partnering closely with Customer Success, Sales, and Finance to ensure seamless renewals and long-term value realization. Known for staying positive and solution-oriented in high-stakes negotiations, I excel at turning what could be tough renewal conversations into collaborative partnerships. As a renewal leader, I’m passionate about building scalable playbooks, coaching teams in negotiation and objection handling, and driving durable revenue growth. I bring a balance of strategic thinking, process discipline, and customer empathy. Ensuring every renewal is more than a transaction, it’s a relationship built to last. Always open to sharing best practices, learning from peers, and connecting with others who are passionate about customer success, SaaS growth, and revenue leadership.