Lance Marxen

Background

About Lance Marxen

I'm based in Miami and bring nearly a decade of call center expertise, empowered by advanced AI technologies to drive transformational customer experience, support, and sales operations. My background spans scaling the CX function for fast-growing startups, managing licensed and unlicensed sales operations in Medicare, back-office functions, FP & A, accounting, development roles, and a variety of other outsourcing services. I have a proven track record in Colombia and the Philippines, forging strong partnerships that drive mutual success. My commitment to operational excellence is reflected in agile process optimization, continuous innovation, and a collaborative approach that empowers high-performing teams and delivers exceptional customer and teammate experiences. I specialize in optimizing customer acquisition costs (CAC) and lifetime value (LTV) through innovative and disruptive strategies. Specialties: • Profitable Growth & Revenue Acceleration • Innovative and Visionary Leadership • Results-Driven Mentorship and Coaching Focus Areas: • Customer Experience & Contact Center Outsourcing • Business Process Outsourcing (BPO) • Customer Success & Excellence • Best-in-Class Employee Experiences • Optimizing Customer Journeys • Global Business Leadership and Travel