Larry Lawless
Workforce Management Scheduling Analyst at Tp
Based in Salem, United States
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Seniority
Staff
Department
Operations
Location
Salem
Industry
Outsourcing and Offshoring Consulting
Company size
213K
Contact information
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l•••••••@teleperformance.com
Phone
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Background
About Larry Lawless
As a Workforce Scheduling Analyst at Teleperformance, I leverage my extensive remote workforce management expertise and skills to ensure optimal service levels and operational efficiency for a large-scale, 800+ employee call center. I proactively identify, evaluate, and address risks related to staffing and scheduling, and adapt to changing business needs and customer demands. With over 8 years of experience in the workforce management field, I have developed proficiency in creating and distributing reports on key metrics, generating center-wide daily schedules, handling shift bidding, and coordinating vacation planning in collaboration with other departments. I also have a proven track record of successfully managing and overseeing critical operations and special projects, while keeping senior leadership informed of important updates, potential issues, and relevant information. My mission is to support and empower the contact center staff and management with data-driven insights and solutions that enhance performance and satisfaction.
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