Larry Winfrey

Background

About Larry Winfrey

INFORMATION TECHNOLOGY / CUSTOMER SUPPORT EXECUTIVE ~ Transforming Under-performing Departments and Organizations ~ My success and personal rise to Information Technology and Customer Support Leadership was not achieved through high-minded ideas, and dictating terms. Instead, my reputation as a go-to person has grown from not being afraid to get in the trenches and take a look at situational realities. Collaborating effectively with multi-site operations, I reduce and remove complexity and affect operational change while building sustainable processes and practices in customer-focused operations. With a success record performing in highly competitive environments of IT consulting, health care, and higher education, I have orchestrated the following results: √ departmental optimization plans √ cost reduction strategies √ customer satisfaction improvement efforts Specifically, while at Texas Tech University, I: √ reduced the operational budget by year over year; √ instilled new culture; improved customer satisfaction; and improved departmental performance. EXECUTIVE LEVEL MANAGEMENT - INFORMATION TECHNOLOGY Specialties Core professional competencies include: Process Improvement Staff Training and Mentorship IT Strategic Management Aggressive Budget management Project Management Customer Service Vendor Management Continuous Improvement Technical Innovation