Lata Anderson

Background

About Lata Anderson

ITIL, P3O Practitioner & Prince2 Practitioner qualified. A positive, flexible and pragmatic approach to managing projects, ensuring effective delivery on time and to budget. Strong ability to identify Risks and manage the Risks through Controls. Building, developing and managing teams to deliver excellent performance. Implementation of initiatives to support companies through process and organisational change. Ability to interpret and analyse data to ascertain areas of improvement or success including identifying opportunities to simplify or exploit existing technologies. Proven ability to influence and communicate to users and stakeholders at all levels. Process mapping, designing and developing new ways of working. Experience of working in a regulated environment. Change Agent through reorganisations and transitions. Customer Service: Created a comprehensive communications strategy for Global Change team to empower users. Business Focus: Transformed the Problem Management process and achieved root cause analysis within SLA and prevented repeat major incidents. Leadership: Led multiple suppliers from around the world in high pressured environments to restore service during critical incidents. Mediated all inter supplier conflicts and disagreements. Service Excellence: Project managed the movement of work from a 3rd party to inhouse within 2 months, delivered an improved service with an annual cost saving of £200k. Innovation: Effectively devised and spearheaded initiatives to reduce MTTR on P1\Major incidents from over 40 hours to under 4 hours within 4 months. Recognised with a CIO award.