Laura Carrillo

Background

About Laura Carrillo

Bilingual professional with international experience in customer service, administrative support, and data operations for U.S-based companies. I have worked with leading BPOs and consulting firms across sectors such as healthcare, automotive, and utilities, handling both back-office processes and direct client interactions. I specialize in managing high volumes of emails, calls, invoicing, documentation, and workflow optimization, always with a focus on accuracy, efficiency, and clear communication. I’ve successfully managed corporate accounts, supported executive teams, and collaborated with cross-functional international teams. With a background in psychology and business, I bring critical thinking, negotiation skills, and a strong problem-solving mindset to every role. I'm fluent in English and Spanish, and proficient in tools like Salesforce, SAP, Excel, Citrix, Google Workspace, and various CRM/ticketing platforms. Adaptable, results-driven, and solution-focused, I thrive in fast-paced digital environments and continuously seek opportunities to streamline operations, support customers, and deliver meaningful impact.