Leanne Ratcliffe
Technical Officer at Bolton Council
Based in Bolton, United Kingdom
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Seniority
Staff
Department
Other
Location
Bolton
Industry
Government Administration
Company size
2.1K
Contact information
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l•••••••@bolton.gov.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Leanne Ratcliffe
A methodical approach to the challenging situations that can arise during customer resolution contacts. I can assess and understand situations quickly, appropriately tailor my approach ensuring the correct support and advice is given to progress into a positive resolution/outcome. Organisational skills have been paramount for my roles as I self manage my workloads and balance ad-hoc/urgent requests, either for customer support or colleague queries. Experienced Investigations Officer with a demonstrated history of working in the non-profit organization management industry. Skilled in Complaint Management, Conflict Resolution, Energy Efficiency, Objection Handling, and Energy Industry. 15 years energy experience both within a contact centre and within the field. Level 4 qualification in regulatory compliance.
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