Logan Gill

Background

About Logan Gill

As the former Business Consultant and Vice President of Hospitality Retail Solutions, I bring a strong foundation in strategic leadership, operational execution, and people development to my current role as a Remote IT/Call Center Team Supervisor at Shift4. I lead large, high-performing remote teams with a focus on coaching, quality assurance, KPI analysis, and cross-functional collaboration. My work centers on creating and refining processes that drive service excellence, while fostering a culture of continuous improvement and professional growth. Key strengths include: • Coaching and developing individuals and teams for long-term success • Conducting QA reviews and performance evaluations to ensure consistency and quality • Designing workflows and operational processes for scalability and efficiency • Leading project development initiatives from idea to execution • Analyzing performance data to identify KPIs, trends, and improvement opportunities • Encouraging innovation and ownership through active idea generation • Learning and implementing new systems to enhance support for flagship products I’m deeply committed to keeping teams forward-focused, adapting to new tools, processes, and ways of learning to stay agile in a rapidly evolving environment. My passion lies in building resilient, knowledgeable teams that consistently deliver value and elevate the customer experience.