Lore Doms

Background

About Lore Doms

2Grips helps its customers to align their service delivery with their business strategy and to improve it continuously and proactively. We give advice, we coach and we execute. In short, we help you grow as a service-oriented organisation focused on making and keeping your customers and end users satisfied. Our services are based on the 3 main questions within Service Management: • Where are we now? • Where do we want or need to be? • How do we get there? Depending on your needs, we provide our services separately or combined. And this with one aim: to get your Service Management challenges under control in the most effective and efficient way taking into account your organisation, your internal processes, your co-workers and tools. Need to get to grips with your Service Management challenges? Contact me on +32493549385 or lore.doms@2grips.com. We can help you with: Service Management (ITSM)| Enterprise Service Management (ESM)| ITIL | SIAM | IT Asset Management (ITAM)| Service Management Tooling | Customer Experience Readiness | SIAM Readiness | IT Governance | SIAM Design & Strategy | Service Provider On-/Offboarding | Information Security | Business Continuity | Service Portfolio & Service Catalogue | Service Design | Customer Journey Mapping | Customer Experience Management | ITSM/ESM Tooling Selection Assistance | Automation and Workflow | Process Design | Multi-Provider Coordination |Service Delivery Plan | Service Improvement Journey | ITSM/ESM Tooling Implementation and Support | Training and Knowledge sharing | Interim Service Management | Freshworks | 4me | Ivanti Service Manager | BMC Helix Remedyforce