Lorenz Rafelt
Online Customer Experience Manager at Dell Technologies
Based in Leipzig, Germany
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Seniority
Manager
Department
Customer/Client Service
Location
Leipzig
Industry
Computer Hardware Manufacturing
Company size
136K
Contact information
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l•••••••@dell.com
Phone
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Background
About Lorenz Rafelt
My passion is flawless User Experience with the goal to make the customer journey as pleasant as possible. By assessing customer feedback and behavior, I capture the expectations of our customers and translate them into new projects and page improvements. I am a big friend of just get stuff done. I also love to share my experiences around UX and Customer Journeys in Workshops and conferences with peers and anyone who is interested. Wish we had had UX as a subject in school.
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