Luara Costa
Consultora Comercial Funcional Dynamics at Fênix Sistemas & Consultoria Microsoft Dynamics
Based in São Paulo, Brazil
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Seniority
Other
Department
Other
Location
São Paulo
Industry
IT Services and IT Consulting
Company size
69
Contact information
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l•••••••@fenixconsultoria.com
Phone
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Background
About Luara Costa
Development of customer journey mapping and relationship nurturing workflows; Management of CRM campaigns and customer relationship initiatives; Prospecting, customer service, and proposal creation; Strategic planning in marketing and sales; Direct marketing and customer loyalty programs; Professional Skills: Proactive, with strong interpersonal skills Excellent analytical ability with a results-oriented and strategic mindset Tools & Certifications: Proficient in Microsoft Dynamics 365 | CRM Knowledge of Microsoft Dynamics 365 Business Central Certifications: Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB-210) Microsoft Certified: Dynamics 365 for Sales (MB2-717)- Entre as principais atividades exercidas destacam-se: Elaboração de réguas de relacionamento e jornada de clientes, gerenciamento em ações de relacionamento (CRM), prospecção, atendimento ao cliente, elaboração de propostas, planejamento de estratégias de marketing e vendas, marketing direto e fidelização de clientes. Pró Ativa, bom relacionamento interpessoal, grande capacidade analítica com foco no resultado e visão estratégica. Utilização ferramenta Microsoft Dynamics 365 | CRM e Power BI Conhecimento Microsoft Dynamics 365 - Business Central. Microsoft Certification – MB.210 Microsoft Dynamics 365 Sales Functional Consultant Microsoft Certification – MB2.717 Microsoft Dynamics for Sales
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