Lucas Bastos
Pro Member at Customer Success Collective
Based in Lisbon, Portugal
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Seniority
Staff
Department
Other
Location
Lisbon
Industry
Education
Company size
529
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l•••••••@customersuccesscollective.com
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Background
About Lucas Bastos
Customer Success Manager, with a strong analytical and strategic vision, I help companies transform information into practical actions that drive growth, retention, and customer loyalty. With a postgraduate degree in Business Intelligence and Data Analytics, I apply the fundamentals of statistics, storytelling, and results analysis to optimize key indicators focused on customer success. My experience in customer relations, both in the digital market and in multinational companies such as Santander, allows me to identify patterns, anticipate challenges, and structure proactive solutions that increase satisfaction and engagement. Data-driven decisions, combined with clear communication and active listening throughout every stage of the journey, from onboarding to renewal, are essential to generating real and sustainable impact. Driven by the constant pursuit of innovation and excellence, I always strive to exceed expectations and deliver value in every interaction.
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