Lucas Ortner

Background

About Lucas Ortner

I help organisations rethink their workplace strategy ensuring their spaces are not just functional, but dynamic environments that drive productivity, engagement, and operational efficiency. As Head of Commercial Solutions at First Contact, I lead business development, strategic partnerships, and workplace transformation for major corporate occupiers and commercial landlords. My role is focused on creating seamless, high-touch workplace experiences that enhance operational performance, optimise space utilisation, and improve employee experience. Since 2007, First Contact pioneered the Office-as-a-Hotel concept, bringing hospitality-driven front-of-house services to corporate workplaces. We transformed offices into seamless, service-led environments where employees and guests receive the same high-touch experience as they would in a premium hotel. But through years of experience, we learned that true workplace excellence requires more than just great service at the front desk. A workplace only operates at its best when all essential functions concierge, Cleaning, HVAC etc. are integrated into a single, cohesive model. A Fully Integrated Workplace Model We evolved our approach to deliver a single-provider solution, ensuring every element of workplace operations is aligned under one governance framework- Front-of-House & Concierge – Reception, guest experience, and business lounges- Facilities & Space Management – Cleaning, Waste, HVAC, Security, Fire services, and Maintenance- Technology-Driven Optimisation - leveraging NEAT workplace & Microsoft Office accredited. By unifying people, process, and technology, First Contact eliminates inefficiencies, enhances service consistency, and creates high-performance workplaces that drive long-term value.