Todd White

Background

About Todd White

I am a passionate and versatile Customer Service and Training professional with over a decade of experience driving operational excellence, developing people-first training programs, and strengthening customer loyalty across diverse industries. My career journey spans leadership in customer support operations, employee development, and incident response, where I’ve combined sharp organizational skills with a commitment to service and advocacy. Currently, I serve as a Training Specialist at First Contact, where I design and deliver professional development programs that enhance service delivery, staff competencies, and mental health awareness. Previously, as an I&R Specialist, I provided high-level customer support with a focus on information & referrals, mental health advocacy and crisis intervention, leveraging my expertise in taxonomy, CRM systems, and interpersonal communication. My background also includes roles with Southwest Airlines and Comfort All-Stars, where I functioned in customer service operations, developed staff training initiatives, and optimized workflows for team success. In my Comfort All-Stars role, I’ve prioritized elevating the customer experience while coaching team members to align with business goals and organizational values. Outside of traditional office environments, I have spent over a decade as an Incident Response and Rescue Diver with MotorSports Rescue Association, showcasing my leadership in high-pressure situations and dedication to safety and emergency preparedness. Additionally, as a former Vice President of Events for Amphibious Medics, I managed large-scale projects, combining logistical precision with on-the-ground incident management expertise. Core competencies include: • Customer Service Operations & CRM Management • Staff Training, Development & Delivery • Leadership & Team Collaboration • Mental Health Advocacy & Crisis Response • Project & Incident Management • Written & Interpersonal Communication • Time & Document Management • Sales, Marketing & Customer Loyalty Initiatives My professional philosophy is simple: Engage, empower, and elevate—whether it’s through coaching a team, supporting a customer, or responding in a crisis. I’m driven by a commitment to operational excellence, human connection, and continuous learning.