Lucia Galassi

Background

About Lucia Galassi

Senior Program & Customer Success Manager with 20+ years of experience in global enterprise environments. Currently a Support Account Manager at ServiceNow, I act as a trusted advisor to clients, ensuring post-sales success by aligning business objectives with ServiceNow’s platform capabilities. I proactively manage escalations, and advocate for customers to drive adoption, satisfaction, and long-term value. Previously at Cisco, I led strategic programs to improve customer experience and internal engagement, driving the adoption of Cisco Advanced Services through innovative training and community initiatives. Recognized for results in employee engagement and enablement, I bring deep expertise in project management, stakeholder alignment, and scalable learning programs. My competitive swimming background has shaped a proactive, goal-oriented mindset and a strong ability to tackle challenges as opportunities for growth — both personally and professionally. As a master athlete in swimming, rowing, I apply the same discipline and resilience to every professional endeavor.