Lucy Knowles
Assurance Caseworker and Quality Coach at Nhs Business Services Authority
Based in Newcastle Upon Tyne, United Kingdom
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Seniority
Other
Department
Other
Location
Newcastle Upon Tyne
Industry
Government Administration
Company size
2.2K
Contact information
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l•••••••@nhsbsa.nhs.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Lucy Knowles
A dedicated and adaptable professional with over 15 years of experience across public sector services and customer-focused roles. Strong background in quality assurance, casework, people coaching, and team leadership, particularly within NHSBSA. Proven ability to manage performance, deliver high standards of service, and support continuous improvement through coaching, auditing, and stakeholder collaboration. Experienced in delivering training guides, presentations, inductions to new starters, and mentoring to support ongoing development. Skilled in designing and creating training materials and working instructions, with a confident and engaging delivery style. An excellent communicator with a passion for helping others develop and succeed. Naturally assertive, energetic, and unafraid to challenge the status quo—bringing authenticity, resilience, and bold leadership to any role.
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