Manisha Puri

Background

About Manisha Puri

I am an ISTQB® certified software testing professional with over 4 years of hands-on experience in QA roles combined with my current position as a Senior Specialist Technical/Customer Success Manager at Qualtrics. My unique blend of strong technical expertise, customer advocacy, and software quality assurance empowers me to bridge the gap between clients and engineering teams, ensuring exceptional product adoption and customer satisfaction. Quality Assurance & Testing Expertise: Proficient in Manual & Automated Testing including Regression, UAT, End-to-End, API, Mobile (iOS & Android), and System Integration Testing. Experienced with Test Methodologies — Waterfall, Agile, and Kanban — and adept at writing test cases, creating Requirement Traceability Matrices (RTM), defect triage, and test strategy documentation. Hands-on with testing tools and frameworks including Selenium, Appium, Postman, TestNG,JIRA/X-Ray, Zephyr, and Allure Reports. Professional Experience: Managed and executed testing efforts across diverse domains including Public Sector Agriculture. I can utilize API calls and debugging tools extensively to identify and resolve technical issues quickly, supporting smooth client onboarding, training, and technical support processes. Lead customer success initiatives at Qualtrics, focusing on aligning product capabilities with client needs to drive retention, account growth, and product improvement feedback. Technical Skills: Languages: Java, Python, SQL, R Tools & Platforms: JIRA, Confluence, Postman, Selenium, Allure Reports, TestLink, qTest Testing Types: Functional & Non-Functional, Automation, Mobile Testing, API Testing, Exploratory & Ad hoc Testing, Regression, Smoke & Sanity Testing Processes: SDLC, STLC, Agile & Kanban Methodologies, Test Planning & Execution, Defect Analysis, Reporting I am passionate about enhancing software quality while delivering exceptional customer experiences. I thrive in roles that combine deep technical understanding with client interaction to solve complex problems and optimize product usage.