Manuel Tapia
Account Director at Tkm Customer Solutions
Based in Miguel Hidalgo, Mexico
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Seniority
Director
Department
Sales & Business Development
Location
Miguel Hidalgo
Industry
Outsourcing and Offshoring Consulting
Company size
1.2K
Contact information
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m•••••••@tkm.com.mx
Phone
5 credits+52 ••• •••• ••••
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Background
About Manuel Tapia
25+ years of experience in contact centers, customer care operations, and CRM processes for services, financial, logistic, retail, and e-comm multinational, and leading companies. • High knowledge in call center operations, managing 500+ customer service teams with in & outbound operations, for proprietary and outsourced (BPOs) contact centers. • Strong industry knowledge, understanding of each sector's unique challenges, regulations, and customer expectations, and tailoring strategies and solutions accordingly.
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