Marcelma Berkley
Tier2 Sebt Call Center Agent at Foundation For California Community Colleges
Based in Los Angeles, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Los Angeles
Industry
Higher Education
Company size
638
Contact information
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m•••••••@foundationccc.org
Phone
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Background
About Marcelma Berkley
Customer service novice with call center and remote work professionalism. Over 10 years experience of call center and case management capability. Meeting goals and metrics are my top focus while paying strong attention to detail of any assignment. Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
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