Marco Buseman
IT Service Manager Staff Access Control at Royal Schiphol Group
Based in Almere, Netherlands
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Seniority
Other
Department
Other
Location
Almere
Industry
Airlines and Aviation
Company size
4.4K
Contact information
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m•••••••@schiphol.nl
Phone
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Background
About Marco Buseman
Responsible for company critical applications owned by Oracle Customer Support, Oracle Product Development and Oracle IT. Part of a (remote/virtual) global team available 24x7. Project lead for application upgrades, new deployments and merges. Familiar with Agile and DevOps techniques and tools like Scrum en JIRA. Keywords: Application management, escalation management, knowledge management, service management, Agile, Application monitoring, business intelligence, Confluence, DevOps, educator/trainer, Helicopter view, ITIL, JIRA, Knowledge Centered Support, KCS2, Oracle Service Cloud, PagerDuty, Prince2, Remote Worker, Rightnow CX, Scrum, Slack.
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