Marian Compton
Assistant Manager at Everise
Based in Twin Falls, United States
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Seniority
Manager
Department
Operations
Location
Twin Falls
Industry
Outsourcing and Offshoring Consulting
Company size
9.2K
Contact information
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m•••••••@weareeverise.com
Phone
5 credits+1 ••• •••• ••••
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Background
About Marian Compton
Experience: 3 years of experience in management of healthcare customer service (remote). 4 years of experience in a call center environment combined. Skills: Excel, Outlook, Word, Power point, microstpft forms, microstoft Teams, Communication, Team work. Achievements: Driving my past teams of remote sales representatives to hit/exceed key performance indicators (KPI) in attendance, quality, talk time, surveys, and sales. Ensuring that my programs staffing, and adherence is consistently met. Implementing new trainings/refreshers to promote other teams to achieve KPI goals. EX: Began weekly calibrations and rolplays with sales representatives, which lead to over 70% of the participants to improve on their Telephonic Enrollment difference by a minimum of 3%, increase their talk time by a minimum of 10 minutes, and cut their total calls virtually in half.
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