Mario Cerami

Background

About Mario Cerami

I am a strategic, driven, and focused professional with a seasoned customer success background, a history of delivering sustained customer value, and a talent for aligning teams around common goals. I combine over 18 years’ experience providing highly differentiated customer experiences for multiple high-profile organizations; continually strengthening the customer/company relationship to generate strategic sales opportunities; building and leading top-tier teams of customer-facing staff through on-the-job training, coaching, and mentorship; and carefully shaping the processes and policies that sustain an efficient, productive, and highly customer-oriented organization. I am a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and inspire his team. I have the ability, expertise, and coaching skills to drive my team to success. I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a customer, presenting to a crowd, or anything in between; I communicate quickly, accurately, and effectively. I am an agile thinker who is highly adaptable and quick on his feet. In today’s rapidly evolving business environment, what worked yesterday may not work tomorrow. I have the experience and the dexterity to stay one step ahead of change, shift gears when the context calls for it, respond effectively to evolving industry trends, and drive my organization to success. Key Skills Customer Success & Advocacy Customer Engagement & Retention Client Experience Optimization Customer Service & Satisfaction Project & Program Management Relationship/Partnership Building Training & Talent Development Team Building & Leadership Process Improvement Communications & Negotiations Goal & KPI Achievement Analytical Problem Solver Solution Deployment Strategic Sales Enablement Cross-Functional Collaboration