Mark D.

Background

About Mark D.

Experienced Client Management and Operations professional that helps companies launch products, grow their business, and operate with scale and efficiency. Understands the big picture, can identify and action on business objectives, and lead teams to deliver. Builds relationships at all levels of an organization and effectively works with commercial and engineering teams, analysts and Sr. leadership. Passionate about the use of technology to create products and services that solve customer and market needs. Engineers smart business processes that make it easy for customers to consume products and services, without compromising value to the organization. Puts the customer first in business analysis, design, and service fulfillment activity. Believes that company culture and strong leadership can make a difference to an organization’s success. Over 15 years of progressive experience in complex and highly regulated industries: Payments and Financial Services, Telecommunications, and Healthcare. Areas of focus: • Cross-functional team leadership • Matrix management • Project management • Technology assessment and implementation • Service delivery • New service introduction • Operational strategy and planning (growth, change) • Business analysis • Capability assessment • Process design and improvement • Client engagement and customer experience • Performance management • High availability services • PCI DSS compliant environments • Payment and mobile gateways • Managed services • SDLC