Mark Fitzpatrick
Director, Office of Business Effectiveness at Tiaa
Based in Charlotte, United States
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Seniority
Director
Department
General Business & Management
Location
Charlotte
Industry
Financial Services
Company size
13K
Contact information
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m•••••••@tiaa.org
Phone
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Background
About Mark Fitzpatrick
Demonstrated expertise in all aspects of change management life-cycle: • Creating will for change: Relationship management, business assessments, value-stream mapping • Developing strategies: Hoshin Kanri, steering team deployment, roadmap development, offsite facilitation • Embracing concepts: Lean Enterprise, Balanced Scorecard, Product Life Cycle, Six Sigma, Effective Meetings • Managing projects: Over $535M in revenues generated from projects managed in complex environments • Driving rapid change: Facilitated over 80 Kaizens generating >$60K+ average savings per event • Empowering others: Daily continuous improvement, customized training, associate-driven solutions • Improving businesses: Over $30M in savings generated via driving process improvements into reality • Sustaining operations: Integrated process audits, floor-level dashboards, and management scorecards
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