Marlene Mathew

Background

About Marlene Mathew

As an IT System Analyst and Certified Scrum Master, my 7+ years of experience stretch across global markets, including significant contributions in the IT, automative, and banking sectors. With a bachelor’s degree in Computer Science and professional certifications in Microsoft Azure, I possess a solid foundation that enhances my technical expertise and project management capabilities. Professional Journey and Contributions: • Mphasis Pvt. Limited (2017-2020): Kickstarted my career by providing robust IT support, where I significantly improved system reliability and security compliance. My hands-on approach led to developing and deploying a comprehensive eLearning module, cutting down onboarding time by 60%. • TomTom India Pvt. Ltd.(2020-2024): As a System Analyst, I enhanced customer communication systems, achieving a 25% increase in customer satisfaction. I also led the implementation of critical disaster recovery tests, ensuring 100% compliance with organizational standards. My efforts stabilized IT operations for high-profile clients such as Audi, BMW, and Apple. Skills and Expertise: • Expert in Incident & Problem Management, streamlining IT operations to reduce incident occurrences by 15%. • Skilled in SaaS Platform Management, optimizing platforms to enhance workflow and system performance. • Proficient in Microsoft Azure, Jira, Nagios, and ITIL, ensuring top-notch system monitoring and reporting. What I Bring to the Table: • A global perspective on IT system management, ready to adapt and thrive in diverse cultural environments. • A proactive approach to continuous learning and improvement ensures that my skills align with the latest industry standards. • A commitment to leveraging my technical knowledge and leadership skills to drive significant business outcomes. How I Can Help Your Organization: • By implementing effective IT solutions that align with strategic goals, ensuring operational efficiency and enhanced customer satisfaction. • By fostering an environment of continuous improvement and compliance, facilitating seamless digital transformations. • By bringing a culturally sensitive approach to team management and project coordination, ideal for global operations. I am eager to bring my strategic insights and practical knowledge to a new role where I can contribute to and grow with a dynamic team. Let’s connect and explore how I can help your organization achieve IT excellence.