Marlene Starner

Background

About Marlene Starner

My name is Marlene Starner and I am a highly motivated energetic individual with a strong background of Project Coordinating. I am seeking a role that will allow me to expand my skill set, allow me to continually learn and challenge myself, and contribute to the success of the company I am working for. Key Initiatives Leadership: I am a self-starter who requires little direction. I organize, plan projects and work load so that high quality results are delivered in expected time frames. Create and implement training for team members including writing materials as well as establishing delivery and service expectations from required parties. Provide clients with guidance and direction on administration and procedures. Collaboration: I have exceptional skills in encouraging others, collaborating within a team, applying active listening skills in order to learn from others, sharing knowledge and finding solutions. Problem Solving - Strong problem solving skills have been imperative in my work roles in order to deal with issues efficiently and in the most effective manner to meet common goals and improve satisfaction to clients. I perform account investigations and reconciliations as well as analyze trends in order to forecast upcoming issues to minimize potential impacts. Clients frequently provide feedback commending my helpful and friendly problem solving skills. I effectively manage multiple priorities allowing me to manage an extremely large customer base, handling emergencies as they arise, prioritizing with relation to urgency and risk, and completing daily activities in a professional and timely manner. Communication - Proven ability to clearly and concisely explain expectations and information, active listening and probing, and paraphrasing to ensure customers receive clear, concise answers to their queries. I am comfortable with asking pertinent questions to understand what is required so that the solution can be reached in a concise and timely fashion.