Matthew Leifer
Events & Visitor Center Manager at Montgomery Parks
Based in United States
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Seniority
Other
Department
Other
Location
United States
Industry
Recreational Facilities
Company size
341
Contact information
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m•••••••@linktr.ee
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Background
About Matthew Leifer
I’m a visitor experience-focused leader able to leverage exceptional customer service and quality training to ensure top quality visitor engagement. I bring over 25 years of experience with 17 years directly managing and fostering diverse teams in support of mission based informal education. I have a proven track record in leading educational programming, operational support, visitor services and training teams with a focus on excellent customer service, visitor engagement and accessibility. I have advocated for both the visitors and Operations department on Collections Planning Committee, Program Committee and Exhibits Planning/Technical Committees. In addition, I have led an Education registration team to increase school group bookings and decrease past-due billables. I have experience with multiple ticketing systems to process tickets for group field trips, general public, special exhibits and the IMAX Dome Theater. Areas of expertise-Customer Service-Training-Staffing/Hiring/Scheduling-Volunteer Management-Coaching-Visitor Services-Accessibility-Budgeting-Payroll
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