Michael Buckmaster

Background

About Michael Buckmaster

Bachelor of Science in Information Technology & Management. 17 years of enterprise IT industry experience with 16 years in Infrastructure Architecture and Product Management roles. 4 years in Team Leadership role. Product family experience includes Citrix enterprise suite, VMware vSphere, Adobe ColdFusion, Horizon VDI, as well as oversight of the Global IT Infrastructure hardware/software certification lab environment. Skills • Product Leadership– Building roadmaps, planning materials and presentations. • Building Strong Relationships– Engaging internal technical customers and product environment owners. • Comprehensive Technical Knowledge– Breadth and depth of hands-on technology experience including OS, application, and infrastructure • Assuring Technical Fit– Infrastructure technology capability evaluations and proof of concept execution. • Product Risk Management– Identification and mitigation of risks throughout product lifecycle. • Communication– Strong verbal and written communication, including authoring of customer-facing documentation and whitepapers • Tier-3 Troubleshooting & Sev-1 Incident RCA– Leveraging high-level knowledge and troubleshooting skills to analyze and resolve critical outages • Commercial and Government Customer Experience – Discerning between information security levels as well as satisfying unique contract requirements • People Leadership – Ensuring team deliverables are met while guiding growth and skill expansion for team members • Growth Mindset – Seeking opportunities outside of day-to-day work to increase versatility and overall career diversity