Michael Dangerfield

Background

About Michael Dangerfield

Passionate, articulate and results-oriented professional with over 10 years of successful experience in Customer Success, Warranty & Supply Chain Management and Program Management. Most recently working in the Customer Care Management team for Connected Yard, a smart-device company with a industry leading pool and water management device and app. Worked as the Player Experience Program Manager for multiple titles, including Skylanders and Guitar Hero. Worked with multiple departments, coordinating Customer Success implementation for front line support agents including CRM application, content management and QA integration. This included creating a new survey program to drive completion rates, a new Warranty system to reduce costs and streamlined content, including video media, to reduce contact rates. Helped implemented the launch of the Global Warranty/Consumer Experience execution for a market leader, Fortune 500 video game publisher as well as providing consumer hardware analysis and supply chain strategies to support the largest hardware and software releases in their history and a “best in class” global customer support solution. 5 years as Warranty Coordinator overseeing forecasting, budgeting, invoicing, stock management, process and policy creation and training. Innovative with sharp analytical and problem solving capabilities; aggressive at identifying and resolving inefficient procedures. Detail and process oriented. Experience in leadership, product management and customer relationship building to consistently deliver productive results. Energized by new challenges. Obtained a Bachelor of Arts Degree in Film and Media Production at Sheffield Hallam University.